Thursday, November 17, 2011

Airlines vs. customers

2 stories, both from today:

1. Airline makes passengers pay more money to finish flight.

2. Passengers make airline give them more money to leave plane.

The first story reminds me of an episode of The Office where Michael Scott has started his own paper company, and he realizes that he's only been able to make lots of sales because his prices are so low he won't be able to stay in business much longer. We see Michael calling a customer on the phone, saying:

Hi, Jerry. Michael Scott. Well, this is slightly embarrassing. Um, I'm going to have to ask you to pay me a little bit more money for that delivery we dropped off yesterday. [pause] Yeah, we did. We got the check. But we're just going to need a much, much bigger check.